Frequently asked questions about tickets

How can I pay for tickets?

You buy tickets for our imaginal reality in a very earthly way: via iDeal, Bancontact or with your Credit Card.

I bought a ticket but no longer want it. Can I have my money back?

We understand that an encounter with our time beyond time doesn’t fit every schedule. While we don’t refund your ticket, we offer two highly flexible options:

1. You can change the date on your ticket - awesome for you!

2. You can transfer your ticket to someone else - they’ll be delighted!

You can take advantage of either of these great options by emailing

Do I also pay service costs?

A €2 service fee is added to each ticket. This small amount ensures that your entire Hotel Wonderland experience runs smoothly – from your digital purchase to the warm welcome you receive at our doors. We communicate openly about these costs so you can be sure there are no hidden extras.

Can I buy tickets on site?

Pan, the custodian of Hotel Wonderland, only welcomes visitors whose name they already know. You cannot buy tickets on site. But you can easily plan your visit in advance via

Do I have to bring my tickets to the performance?

To enter the enigma of Hotel Wonderland, you must present a valid ticket at check-in. This may be digitally held on your phone, or printed.

Can I get an invoice?

For a business booking with invoice you can contact our partner 'BookX'. Call +31 (0)20 - 765 20 23 or fill in the contact form on this page. We'll arrange an invoice for you in the blink of an eye.

What do you do with my data?

We only use data that you share with us. Rest assured, we deposit them in a digital vault protected by guardians hyper vigilant in both their universe and ours. To find out more about this please read our privacy policy.